What should person in charge ask self?
Did I clearly articulate the goals I was trying to achieve? Did I give people the time and resources they needed to succees? Did I give then enough training to get the job done properly? Why do we do it this way? Why is this the way it is? Do we understand why we got there? What worked and what went well? What could we do better? Is this really worth my effort at this time? Can you share with me why this particular issue bothers you so much? What are your goals? How would you describe the current reality? What have you tried before? What do you want to do next? Why did this work? Can that be done in any other way? What resources have we never used? What would happen if you did nothing at all? What other options do you have? What possibilities does this open up? What can we learn from this? What inspires us? What challenges us? What encourages us? How solid are our relationships among ourselves? How can we keep ourselves motivated and encouraged? What goals are in conflict? What does each side want? What do you want to keep? What do you want to change? What do you want me to do? What are you afraid I'll do? What else do you want to ask me? Why do you do business with us? Why do you do business with our competitors? How and when have we made it hard for you to do business with us? What will you need from us in the future? If you were me, what's one thing you'd change about my organization? What's the most effective way to tell you that we are grateful for your business? When was the last time you thanked them for something big or small that they accomplished, asked, or suggested?